Using emotional intelligence to succeed in a matrix organization: Interview with Dawn Metcalfe, author of Managing the Matrix: the Secret to Surviving and Thriving in Your Organization Available to Purchase

– The purpose of this paper is to provide an interview with Dawn Metcalfe, author of Managing the Matrix.

– Interview.

– Discusses the inspiration behind her book, and covers a number of the key themes.

– Provides insight from an industry expert, with practical advice on how emotional intelligence can be improved.

– Outlines the importance of emotional intelligence to surviving within a matrix structure.