Understanding trust and rapport in hotel service encounters: extending the service robot acceptance model Available to Purchase

Xiaoxiao Song ([email protected]/[email protected]) is a lecturer in the School of Tourism Sciences in the Beijing International Studies University, Beijing, China. Her research focuses on consumer interactions with artificial intelligence technologies, hotel digital marketing and sharing economy. Her publications have appeared in Journals such as Journal of Management Studies, International Journal of Contemporary Hospitality Management, Tourism Review, Information Technology and Tourism, Information Technology and People, Frontiers in Psychology and Tourism Tribune.

Huimin Gu is a Professor in the School of Tourism Sciences in the Beijing International Studies University, Beijing, China. Her interests focus on hotel management, sharing economy, corporate social responsibility (CSR) and artificial intelligence technology. She has widely published in leading journals, including Tourism Management, International Journal of Hospitality Management, International Journal of Contemporary Hospitality Management, Information Technology and Tourism, Journal of Management Studies, Journal of Business Ethics, Computers in Human Behavior and Information Technology and People.

Xiaodie Ling ([email protected]) is a Ph.D. candidate at the College of Business Administration at the Capital University of Economics and Business, Beijing, China. Her main research areas include intelligent technology service (Generative artificial intelligence), sharing economy, cross cultural studies, and tourist experience. Her publications have appeared in leading journals such as International Journal of Information Management, Information Technology and Tourism, Tourism Tribune and Advances in Psychological Science.

Weijiao Ye ([email protected]) is a lecturer in the College of Business Administration at the Fujian Business University, Fuzhou, China. Her main research areas include technology adoption, organizational behavior and human resource management. Her publications have appeared in Journals such as International Journal of Contemporary Hospitality Management, Frontiers in Psychology and Science of The Total Environment.

Xiaofei Li ([email protected]) is an assistant professor in the College of Business Administration at the Capital University of Economics and Business, Beijing, China. Her research focuses on intelligent technology service, customer experience and service marketing. She has widely published in leading journals, including Journal of Services Marketing, The Service Industries Journal, Journal of Cleaner Production, Asia Pacific Journal of Marketing and Logistics and Frontiers of Business Research in China.

Zhisheng Zhu ([email protected]) is an associate professor in the School of Tourism Sciences in the Beijing International Studies University, Beijing, China. His main research areas include tourism economy, hotel management and the mental health of children. His publications have appeared in Journals such as Ageing and Society, Applied Economics Letters, Tourism Tribune, China Rural Survey, Research on Economics and Management and Human Resources Development of China.