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Search Results for hospitality industry
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Book Chapter
Serial: Emerald Studies in Hospitality, Tourism, Creative and Cultural (HTCC) Industries in Africa series
Published: 16 March 2026
10.1108/978-1-80686-169-920261002
EISBN: 978-1-80686-169-9
ISBN: 978-1-80686-170-5
...Abstract The advent of Artificial Intelligence (AI) has sparked a transformative revolution across numerous industries, and the tourism and hospitality sector is no exception. This paper delves into the profound impact of AI on customer experience within tourism and hospitality, aiming...
Book Chapter
Serial: Emerald Studies in Hospitality, Tourism, Creative and Cultural (HTCC) Industries in Africa series
Published: 16 March 2026
10.1108/978-1-80686-169-920261004
EISBN: 978-1-80686-169-9
ISBN: 978-1-80686-170-5
...Abstract Artificial Intelligence (AI) is transforming the tourism and hospitality industry’s value chain. Its contribution to the industry is evidenced in innovative tools and robots – tech-based applications and services used for improving customer service quality and customer service experience...
Book Chapter
Serial: Emerald Studies in Hospitality, Tourism, Creative and Cultural (HTCC) Industries in Africa series
Published: 16 March 2026
10.1108/978-1-80686-169-920261006
EISBN: 978-1-80686-169-9
ISBN: 978-1-80686-170-5
...Abstract Artificial Intelligence (AI), robotics and related technologies are changing how customers engage with service providers, and they are also helping to improve service quality, delivery and customer experience in the tourism and hospitality industry. Given that the industry is largely...
Book Chapter
Serial: Emerald Studies in Hospitality, Tourism, Creative and Cultural (HTCC) Industries in Africa series
Published: 16 March 2026
10.1108/978-1-80686-169-920261009
EISBN: 978-1-80686-169-9
ISBN: 978-1-80686-170-5
... in transforming Ghana’s tourism industry and determine the key drivers of sustainability in the industry. The investigation uses a sample size of 103 firms operating in Ghana’s tourism and hospitality sector. The empirical analysis relies on primary data gathered through survey instruments from actively operating...
Book Chapter
Serial: Advances in Digital Technology and Data-Driven Business Practices
Published: 16 March 2026
10.1108/978-1-83608-602-420261009
EISBN: 978-1-83608-602-4
ISBN: 978-1-83608-603-1
... and hospitality industries have embraced digital marketing strategies to meet the growing demands of tech-savvy travellers. According to the World Travel & Tourism Council ( WTTC, 2023 ), India’s travel and tourism sector contributed USD 234 billion to the country’s GDP in 2022, highlighting its economic...
Book Chapter
A Study of Leveraging AI and IoT for Optimizing Guest Experience in Hospitality Industry
Available to PurchaseSerial: Entrepreneurship and Technology in Tourism and Hospitality
Published: 17 November 2025
10.1108/978-1-83662-330-420251015
EISBN: 978-1-83662-330-4
ISBN: 978-1-83662-331-1
...The rapid advancements in artificial intelligence (AI) and the Internet of Things (IoT) have revolutionized the hospitality industry, offering new ways to enhance the guest experience while improving operational efficiency. This study explores the integration of AI and IoT technologies to optimize...
Book Chapter
Serial: Advances in Digital Technology and Data-Driven Business Practices
Published: 10 November 2025
10.1108/978-1-83662-188-120251009
EISBN: 978-1-83662-188-1
ISBN: 978-1-83662-189-8
... by appropriate marketing-mix in line with well-defined objectives ( Ratnayaka et al., 2023 ). Though ORM is popularly used by most industries, in the extant literature, hospitality, travel and tourism have a maximum number of studies in this area. There have been enough discussions over the dynamics of online...
Book Chapter
Published: 21 May 2025
10.1108/978-1-83608-796-020251003
EISBN: 978-1-83608-796-0
ISBN: 978-1-83608-797-7
... in the Hospitality Industry: A Study of Their Potential in Transforming Indian Online Travel Market by 2030”, Digital Disruption in Hospitality, AI, and Emerging Technologies”. It has come to our attention that this chapter was a duplicate of Chapter 11 of Thaichon, P., Dutta, P.K., Raj Chelliah, P., & Gupta, S...
Book Chapter
Serial: Emerald Studies in Hospitality, Tourism, Creative and Cultural (HTCC) Industries in Africa series
Published: 16 March 2026
10.1108/978-1-80686-169-920261011
EISBN: 978-1-80686-169-9
ISBN: 978-1-80686-170-5
... been to illuminate the diverse manifestations of AI adoption in Africa’s tourism and hospitality industry and to unpack both the opportunities and challenges that accompany this transformation. Of course, within the limitations of a single book, it has not been possible to include every dimension of AI...
Book Chapter
From Digital Production to Digital Society in Hospitality: Industry 5.0 Perspectives
Available to PurchaseSerial: Emerald Studies In Finance, Insurance, And Risk Management
Published: 14 February 2025
10.1108/978-1-83549-676-320251010
EISBN: 978-1-83549-676-3
ISBN: 978-1-83549-677-0
...Fig. 10.1. Digital Production to Digital Society. Source: Authors compiled based on Steinberg (2022) . Fig. 10.2. From Digital Production to Digital Society in Hospitality. Source: Authors compilation. Abstract Purpose: To examine the hotel industry’s...
Book Chapter
Serial: Building the Future of Tourism
Published: 27 April 2026
10.1108/978-1-80686-627-420261004
EISBN: 978-1-80686-627-4
ISBN: 978-1-80686-628-1
...Abstract The hospitality industry thrives on exceptional customer service but faces unique challenges due to seasonal demand, fluctuating income, and demanding work schedules. In Sri Lanka, hospitality remains a significant contributor to foreign income, with the industry now experiencing a strong...
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Topics per Class. A horizontal bar chart shows normalized topic frequenc...
Available to Purchase
in Exploring Digital Transformation and Artificial Intelligence (AI) in Management: A State-of-the-Art Assessment Through AI
> The Digital Transformation of Organizations
Published: 25 May 2026
Restaurant Retail Recovery”, “Employee Stress Performance Hospitality Industry”, “Demand Forecasting Neural Network Analytics”, “Digital Entrepreneurship Student Innovation Intention”, “Corporate Governance Board Climate Disclosure”, “Crowdfunding Platform Startup Investment Campaigns”, “Family Firm Digital More about this image found in Topics per Class. A horizontal bar chart shows normalized topic frequenc...
Book Chapter
References
Available to PurchaseSerial: Building the Future of Tourism
Published: 18 May 2026
EISBN: 978-1-80686-627-4
ISBN: 978-1-80686-628-1
... , N. , & Long , T. B. ( 2024 ). Circular economy and the hospitality industry: A comparison of the Netherlands and Indonesia . Journal of Cleaner Production , 444 , 141253 . Costa , B. J. F. , Rodrigues , S. C. S. F. , & Pacheco , P. M. ( 2020 ). Circular economy...
Book Chapter
Utilising AI to Enhance Customer Experience in Tourism and Hospitality in Ghana
Available to PurchaseSerial: Emerald Studies in Hospitality, Tourism, Creative and Cultural (HTCC) Industries in Africa series
Published: 16 March 2026
10.1108/978-1-80686-169-920261010
EISBN: 978-1-80686-169-9
ISBN: 978-1-80686-170-5
... and hospitality sectors. This research paper aimed to examine the use of pre-trained AI models in the tourism and hospitality industries in emerging economies. The study presented a literature review of the current state of AI in the tourism and hospitality industries, including its opportunities and challenges...
Book Chapter
A Review of Self-Service Technology Adoption in the Tourism and Hospitality Industry
Available to PurchaseSeries: Review of Management Literature
Published: 09 October 2024
10.1108/S2754-586520240000003007
EISBN: 978-1-83797-456-6
ISBN: 978-1-83797-457-3
... enhance the SST literature. Comparative studies evaluating SST's social and economic implications are also suggested. Self-service technology SST SST usage tourism hospitality kiosk Introduction Self-service technologies (SST) have revolutionized the tourism and hospitality industry by providing...
Book Chapter
References
Available to PurchaseSerial: Advances in Digital Technology and Data-Driven Business Practices
Published: 06 April 2026
EISBN: 978-1-83608-602-4
ISBN: 978-1-83608-603-1
... Issues of Artificial Intelligence (pp. 555 – 572 ). Springer . Bowen , J. , & Morosan , C. ( 2018 ). Beware hospitality industry: The robots are coming . Worldwide Hospitality and Tourism Themes , 10 ( 6 ), 726 – 733 . Buhalis , D. , Harwood , T. , Bogicevic , V...
Book Chapter
References
Available to PurchaseSerial: Advances in Digital Technology and Data-Driven Business Practices
Published: 06 April 2026
EISBN: 978-1-83608-602-4
ISBN: 978-1-83608-603-1
.... ( 2023 ). Advancing travel and tourism: Embracing the era of artificial intelligence . YMER , 22 ( 10 ), 334 – 341 . Balodi , P. , Thakur , A. , Kumar , V. , Dehal , A. , & Atri , M. ( 2022 ). Role of artificial intelligence in the travel and hospitality industry...
Book Chapter
Section
FreeSeries: Bridging Tourism Theory and Practice
Published: 13 April 2026
EISBN: 978-1-83662-202-4
ISBN: 978-1-83662-203-1
... oil companies . The TQM Journal , 33 ( 1 ), 95 – 124 . AlBattat , A. R. , Som , A. P. M. , & Helalat , A. S. ( 2013 ). Overcome staff turnover in the hospitality industry using Mobley model . International Journal of Learning and Development , 3 ( 6 ), 64 – 71...
Book Chapter
References
Available to PurchaseSerial: Building the Future of Tourism
Published: 18 May 2026
EISBN: 978-1-80686-627-4
ISBN: 978-1-80686-628-1
.... , & Buyruk , L. ( 2010 ). The human dimension a review of human resources management issues in the tourism and hospitality industry . Cornell Hospitality Quarterly , 51 ( 2 ), 171 – 214 . Mandip , G. ( 2011 ). Green HRM: People management commitment to environmental sustainability...
Book Chapter
Serial: Emerald Studies in Hospitality, Tourism, Creative and Cultural (HTCC) Industries in Africa series
Published: 16 March 2026
10.1108/978-1-80686-169-920261007
EISBN: 978-1-80686-169-9
ISBN: 978-1-80686-170-5
... stakeholder responses. The analysis reveals a high level of awareness mostly sourced from social media, the internet and television. Data indicate that the use of AI and robotics technologies would be preferred in certain operational areas in the hotel sub-sector of tourism and hospitality industry. However...
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