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Journal Articles

Artificial intelligence ( AI ) agents and the future of customer loyalty

Anil Bilgihan, Massimiliano (Max) Ostinelli, Ye Zhang, Melanie Lorenz

International Journal of Contemporary Hospitality Management (2025) 37 (9): 3240–3262.

https://doi.org/10.1108/IJCHM-03-2025-0373

Published: 25 August 2025

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Includes: Supplementary data

Journal Articles

Rethinking work-life integration: empowering talent in emerging hospitality and tourism work paradigms

Jie Gao, Ye Zhang, Shi Xu, Emily Ma

International Journal of Contemporary Hospitality Management (2025) 37 (5): 1765–1783.

https://doi.org/10.1108/IJCHM-05-2024-0736

Published: 27 January 2025

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Journal Articles

A holistic assessment of eWOM management effectiveness with agent-based modeling

Ye Zhang, Jie Gao, Anil Bilgihan, Melanie Lorenz

International Journal of Contemporary Hospitality Management (2023) 35 (3): 785–827.

https://doi.org/10.1108/IJCHM-01-2022-0106

Published: 03 October 2022

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Journal Articles

Envisioning the future of technology integration for accessible hospitality and tourism

Ahmed Tlili, Fahriye Altinay, Zehra Altinay, Ye Zhang

International Journal of Contemporary Hospitality Management (2021) 33 (12): 4460–4482.

https://doi.org/10.1108/IJCHM-03-2021-0321

Published: 25 October 2021

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Journal Articles

Beyond accessibility: empowering mobility-impaired customers with motivation differentiation

Ye Zhang, Jie Gao, Shu Tian Cole, Peter Ricci

International Journal of Contemporary Hospitality Management (2019) 31 (9): 3503–3525.

https://doi.org/10.1108/IJCHM-08-2018-0663

Published: 27 August 2019

View article titled, Beyond accessibility: empowering mobility-impaired customers with motivation differentiation

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Artificial intelligence ( AI ) agents and the future of customer loyalty

Rethinking work-life integration: empowering talent in emerging hospitality and tourism work paradigms

A holistic assessment of eWOM management effectiveness with agent-based modeling

Envisioning the future of technology integration for accessible hospitality and tourism

Beyond accessibility: empowering mobility-impaired customers with motivation differentiation

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