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Keywords: Loyalty
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Journal Articles
Influence of satisfaction and loyalty on Net Promoter Score (NPS) in academic libraries in Indonesia
Available to Purchase
Journal:
Library Management
Library Management (2021) 42 (6-7): 325–339.
Published: 09 February 2021
...Dyah Puspitasari Srirahayu; Esti Putri Anugrah; Khoirotun Layyinah Purpose This study aims to determine the NPS score of state academic libraries users in Indonesia, the relationship between user loyalty and NPS scores and the relationship between user satisfaction with NPS. Design/methodology...
