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1-3 of 3
Keywords: Satisfaction
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Journal Articles
Influence of satisfaction and loyalty on Net Promoter Score (NPS) in academic libraries in Indonesia
Available to Purchase
Journal:
Library Management
Library Management (2021) 42 (6-7): 325–339.
Published: 09 February 2021
...Dyah Puspitasari Srirahayu; Esti Putri Anugrah; Khoirotun Layyinah Purpose This study aims to determine the NPS score of state academic libraries users in Indonesia, the relationship between user loyalty and NPS scores and the relationship between user satisfaction with NPS. Design/methodology...
Journal Articles
Library employment: Satisfaction, opportunities, challenges, and future actions as perceived by academic librarians
Available to Purchase
Journal:
Library Management
Library Management (2017) 38 (8-9): 511–527.
Published: 14 November 2017
...Abdoulaye Kaba Purpose The purpose of this paper is to investigate the library employment in UAE and explore the perceptions of academic librarians toward job satisfaction, employment opportunities, employment challenges, and future actions needed to improve employment opportunities for librarians...
Journal Articles
Exploring the determinants of e‐learning systems continuance intention in academic libraries
Available to Purchase
Journal:
Library Management
Library Management (2013) 34 (1-2): 40–55.
Published: 11 January 2013
...Chiao‐Chen Chang Purpose The purpose of this study is to explore the relationships of web quality (system quality, information quality, and service quality), perceived value, and satisfaction to understand how these critical factors influence the continuance intention of using e‐learning systems...
