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Journal of Service Theory and Practice Cover Image for Volume 36, Issue 2
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Volume 36,
Issue 2,
24 February 2026
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Volume 36, Issue 7, December 2026

About the Journal

Journal of Service Theory and Practice aims to publish research in the field of service management that makes a theoretical contribution to the service research literature, as well as positively impacting on industry practices by offering specific recommendations and action plans.

Previously published as Managing Service Quality: An International Journal until 1991. Previous ISSN 2055-6225.

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How parasocial relationships drive purchase intentions: a meta-analysis
Robot attractiveness and human emotional barriers: the effects of anthropomorphism in robot error situations
Transforming manufacturers into service-driven learning organizations: practitioner-oriented review and change framework
Servitization and financial performance: examining the moderating roles of financial and operational slack
An umbrella review of systematic reviews on medical and health tourism worldwide
Open access articles
December 24 2025
Unlocking health participation: enhancing customer experiences in public health social media communities
Mohammed Saeed J. Alzahrani, Jessica Wyllie et al.
December 23 2025
Key factors driving the co-creation of collaborative improvement and innovation in rural development ecosystems
Louise Östberg, Kristen Snyder et al.
December 02 2025
How negatively valenced actor engagement with transformative service exchanges affects well-being outcomes
Mariah Nakintu, Jodie Conduit et al.
November 20 2025
Workplace bullying and the enacted incivility of those targeted: the roles of anger, shame and fear
Asanka Gunasekara, Zaid Oqla Alqhaiwi et al.
November 06 2025
Beyond manufacturing: assessing theory adequacy in service firm's internationalization entry mode choice
Adriana Espinet, Paloma Miravitlles

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Editor(s):
Dr. Chatura Ranaweera
Dr. Marianna Sigala

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