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About the Journal

Journal of Service Management focuses on service management research publishing papers showing a unique and significant contribution to service literature while providing a resource for those working across the full spectrum of service management field irrespective of discipline.

Previously published as International Journal of Service Industry Management until 2008, previous ISSN 1757-5818.

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Services for older adults: challenges and opportunities in the longevity economy
From support to empowerment: AI-enabled transformative service for positive aging
University–industry collaboration for AI-driven service innovation
How generative AI companions alleviate situational vulnerability and enhance consumer well-being
Digitalization strategy in service ecosystems: managing the interplay of tensions and empowerment
Open access articles
April 03 2026
From support to empowerment: AI-enabled transformative service for positive aging
Alei Fan
March 23 2026
University–industry collaboration for AI-driven service innovation
Alexandra Kriz, Zhe Cao et al.
March 17 2026
Digitalization strategy in service ecosystems: managing the interplay of tensions and empowerment
Saba Samadi, Tanvir Ahmed et al.
January 16 2026
Augmenting human service agents with intelligent technologies
Bea Waelbers, Alexander P. Henkel et al.
December 23 2025
Navigating circular economy adoption: a service ecosystem perspective
Alexandria M. Gain, Roderick J. Brodie et al.

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