Skip Nav Destination
International Journal of Quality and Service Sciences Cover Image for Volume 18, Issue 1
Current Issue
Volume 18,
Issue 1,
19 March 2026
View This Issue
ISSUES IN PROGRESS
Volume 18, Issue 5, December 2026

About the International Journal of Quality and Service Sciences

The International Journal of Quality and Service Sciences seeks to embrace a holistic view of quality and service sector management openly promoting quality and service sciences. It has become one of the main channels for communication of multi-and-interdisciplinary research practices.

Submit to this journal About this journal
Insurance technology adoption: a framework-based systematic literature review and directions for future research
Sustainability and customer perceptions in contemporary service experiences: a literature review
A systematic literature review of Indigenous food sharing practices to inform the design of transformative food-service initiatives and experiences
How artificial intelligence shapes customer emotional experiences: a systematic literature review
Reconfiguring service atmospherics: multisensory coherence, aesthetic practices and cultural meaning in hospitality contexts
Open access articles
March 27 2026
A systematic literature review of Indigenous food sharing practices to inform the design of transformative food-service initiatives and experiences
Salman Yousaf, Jörg Finsterwalder et al.
February 02 2026
Navigating service recovery: a model for mobile ISPs in South Africa
Kelvin Rufaro Major, Carinda Christien Williams
September 12 2025
Higher education quality as a driver of entrepreneurship
Susana Gonzalez-Perez, Arancha Mielgo-Álvarez et al.
January 21 2025
From side effects to work attitudes influencing customer service quality: moderating impacts of work experience in banking industry
Long Kim, Sook Fern Yeo
December 06 2024
Process quality matters: investigating the inherent characteristics of quality and performance in digital, physical and omnichannel services
Fabian Walke, Till J. Winkler

Indexing and metrics

Latest issue updates

Journal information

Editor(s):
Professor Riadh Ladhari

View full editorial team

Email alerts

Latest published articles

Closed issue alerts

Earlycite alerts