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Research Article April 6 2026
The effect of supply chain analytics on supply chain performance: the mediating effect of supply chain ambidexterity and supply chain transparency
Ayman Wael Al-Khatib; Moh'd Anwer Al-Shboul
The TQM Journal (2026) https://doi.org/10.1108/TQM-09-2025-0544
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Research Article March 31 2026
Mapping guests’ e-complaints in peer-to-peer accommodation sector: voices from Cyprus
Mehmet Bahri Saydam; Ozlem Altun; Burak Erkut
The TQM Journal (2026) https://doi.org/10.1108/TQM-08-2025-0445
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Research Article March 30 2026
Steering socially sustainable behaviour: how digital platforms can drive sustainable mobility
Noopoor Misal; Hardik Bhimani; Juha Väätänen; Anne-Laure Mention
The TQM Journal (2026) https://doi.org/10.1108/TQM-03-2025-0188
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Research Article March 23 2026
Driving factors and moderator in adopting blockchain for quality management in the smallholder supply chains
Ping-Kuo A. Chen; Alexa Mae F. Solis
The TQM Journal (2026) https://doi.org/10.1108/TQM-09-2025-0550
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Research Article March 17 2026
The interplay between Green Lean Six Sigma practices in the Industry 4.0 era: an engineering perspective
L. Thiruvarasu Letchumanan; Hamed Gholami; Jose Arturo Garza-Reyes; Anas Abdelsatar Mohammad Salameh
The TQM Journal (2026) https://doi.org/10.1108/TQM-04-2025-0196
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Case Report March 17 2026
The impact of self-service technologies on food services operations
Rebeca Santos Serafim; Samuel Vinícius Bonato; Diego Augusto de Jesus Pacheco; Vanessa de Campos Junges; Catherine Santos Salomão
The TQM Journal (2026) https://doi.org/10.1108/TQM-05-2025-0280
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Research Article March 12 2026
Evolution of research themes in quality management: past, present and future perspectives from Portugal
José Carlos Sá; Shreeranga Bhat; Arshia Kaul; Michael Sony; Jiju Antony; Navjit Singh; Priya Vij
The TQM Journal (2026) https://doi.org/10.1108/TQM-06-2025-0361
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Research Article February 25 2026
Impact of digital inclusion, social innovation and social resilience in enhancing firm performance
Anshu Kumari; Manish Tiwari
The TQM Journal (2026) https://doi.org/10.1108/TQM-05-2025-0310
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Retraction Notice February 25 2026
Retraction notice: The effect of experience quality on customer perceived value and customer satisfaction and its impact on customer loyalty
The TQM Journal (2026) https://doi.org/10.1108/TQM-10-2025-0622
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Research Article February 20 2026
Exploring the relationship among lean manufacturing practices, supply chain integration, agility and corporate sustainable performance: evidence from Tunisian companies
Ali Zaidi; Hamdi Makhlouf; Nejmeddine Chatti; Marwa Lajnef; Lassaad Lakhal
The TQM Journal (2026) https://doi.org/10.1108/TQM-12-2024-0481
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Research Article February 17 2026
From WPS as a soft-TQM lever to employee well-being: unveiling the role of genuine acting and emotional intelligence in healthcare setting
Sujla Dubey; Sarabjit Singh Bedi; Arun Arora
The TQM Journal (2026) https://doi.org/10.1108/TQM-09-2025-0507
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Research Article February 17 2026
Operational excellence themes: past, present and future
Jiju Antony; Arshia Kaul; Shreeranga Bhat; Michael Sony; S. Yamini; G. Citybabu; Elizabeth A. Cudney
The TQM Journal (2026) https://doi.org/10.1108/TQM-07-2025-0410
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Research Article February 16 2026
Integrating quality 5.0 approaches for the future of quality management
Vimal Kumar; Arpit Singh; Nagendra Sharma; Pratima Verma
The TQM Journal (2026) https://doi.org/10.1108/TQM-04-2025-0210
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Research Article February 12 2026
Firm performance through knowledge oriented leadership: do the roles of knowledge management capability and innovation ambidexterity matter?
Jnaneswar K
The TQM Journal (2026) https://doi.org/10.1108/TQM-02-2025-0105
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Research Article February 11 2026
Quality management and safety performance: the influence of ethical leaders among public sector employees
M. Birasnav; Rinki Dahiya; Avadhesh Dalpati
The TQM Journal (2026) https://doi.org/10.1108/TQM-03-2025-0147
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Research Article February 10 2026
Framing Quality 5.0 through purpose governance: a conceptual model for humanizing organizations
Raffaella Montera; Giulia Nevi; Nicola Cucari
The TQM Journal (2026) https://doi.org/10.1108/TQM-08-2025-0476
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Research Article February 9 2026
Effects of tourism students’ perceptions regarding the quality of online education on their satisfaction, self-efficacy expectations and commitment
Gustavo Quiroga Souki; Alessandro Silva de Oliveira; Rejane Santana da Silva; Manuel António Dionísio Serra; Luís Sérgio Gonçalves Vieira
The TQM Journal (2026) https://doi.org/10.1108/TQM-04-2025-0246
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Research Article February 9 2026
An integrated Lean Six Sigma and circular economy framework for enhancing the sustainable performance of a wastewater treatment plant
Nadin AlHerimi; Mohammad Shamsuzzaman; Jiju Antony; Salah Haridy; Ahm Shamsuzzoha; Azharul Karim
The TQM Journal (2026) https://doi.org/10.1108/TQM-04-2025-0222
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Research Article February 6 2026
Sustainable framework to reuse and recycling subsea flexible pipes for industrial plants facilities
Renan Mury Nepomuceno; Daniel Luiz de Mattos Nascimento; Roger Matsumoto Moreira; Guilherme Tortorella
The TQM Journal (2026) https://doi.org/10.1108/TQM-04-2025-0242
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Research Article February 3 2026
Enhancing resilience and sustainability in Chinese SMEs: integrating digital transformation strategies in cross-border e-commerce for sustainable mobility
Arthur William Fodouop Kouam
The TQM Journal (2026) https://doi.org/10.1108/TQM-03-2025-0176
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Research Article January 30 2026
The relationship between auditors’ artificial intelligence literacy and their perceived value-based management sophistication
Arash Arianpoor; Seyed Abbas Borhani; Mojgan Safa
The TQM Journal (2026) https://doi.org/10.1108/TQM-03-2025-0148
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Research Article January 27 2026
From e-service quality to repurchase intention: the mediating roles of e-customer satisfaction and e-WOM
Ala' Omar Dandis; Mohammad Al Haj Eid; Rana Shehadeh
The TQM Journal (2026) https://doi.org/10.1108/TQM-08-2025-0465
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Conceptual Paper January 21 2026
Establishing a conceptual framework for Construction Quality 4.0 (CONQ4.0)
Shang Gao; Yanqing Fang
The TQM Journal (2026) https://doi.org/10.1108/TQM-04-2025-0207
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Research Article January 15 2026
Decoding supply chain resilience: a multi-method empirical framework to classify and validate critical drivers
Arun Arora; Pawan Kumar; Ruby Pant
The TQM Journal (2026) https://doi.org/10.1108/TQM-05-2025-0297
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Research Article January 8 2026
Conceptualizing and measuring operational efficiency in the context of digital transformation: a Delphi study in the Brazilian banking sector
Luiz Antonio Bueno; Tiago F. A. C. Sigahi; Izabela Simon Rampasso; Gustavo Hermínio Salati Marcondes de Moraes; Rosley Anholon
The TQM Journal (2026) https://doi.org/10.1108/TQM-04-2025-0256
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Research Article January 2 2026
Driving graduate employability: the pathway from quality education through student engagement and learning outcomes
Shahzaf Iqbal; Che Azlan Bin Taib; Mohamed Najib Bin Salleh
The TQM Journal (2026) https://doi.org/10.1108/TQM-04-2025-0273
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Research Article December 23 2025
Unpacking the behavioral mechanisms of TQM: evidence from airport ground operations
Pyoungsoo Lee; Ji Eun Jang
The TQM Journal (2025) https://doi.org/10.1108/TQM-05-2025-0325
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Research Article December 9 2025
An empirical investigation on mobile payments users’ experience: insights using PLS-SEM approach
Shani Kumar; Sonia Chawla; Pawan Kumar; Arun Arora
The TQM Journal (2025) https://doi.org/10.1108/TQM-01-2025-0044
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Research Article December 8 2025
AI chatbots for healthcare maintenance: transforming total productive maintenance in the Industry 5.0 era
Hassana Mahfoud; Malek Masmoudi; Abdeslam Hassani; Oussama Moutaoukil
The TQM Journal (2025) https://doi.org/10.1108/TQM-10-2024-0394
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Research Article December 2 2025
Unraveling your dream stay with a click: the interplay of emotions, aesthetics, interactivity and opportunistic behavior in online hotel reservations
Peu Saha; Abhijeet Biswas
The TQM Journal (2025) https://doi.org/10.1108/TQM-02-2025-0068
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Research Article December 1 2025
Modelling of lean six sigma 4.0 implementation barriers in Indian micro-small and medium-sized industries: an ISM-MICMAC approach
Kamlesh Kumar Mishra; Mahipal Singh; Rajeev Rathi
The TQM Journal (2025) https://doi.org/10.1108/TQM-01-2025-0003
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Research Article November 28 2025
How green HRM shapes organizational attractiveness: a sequential mediation approach
Ahmed M. Almaweri; Abdullah Kaid Al-Swidi; Mohammed A. Al-Hakimi; Ibraheem Saleh Alkoliby
The TQM Journal (2025) https://doi.org/10.1108/TQM-03-2025-0155
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Literature Review November 26 2025
Integrating education quality and risk management: a systematic literature review
Maryam Ikram; Syed Muhammad Umer Saleem; Waqas Mehmood
The TQM Journal (2025) https://doi.org/10.1108/TQM-08-2024-0291
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Research Article November 25 2025
The impact of social media influencer interaction quality on consumer decision-making: an examination of variety-seeking behavior in the restaurant industry
Ghaith Al-Abdallah; Ala' Omar Dandis; Lana Qasim
The TQM Journal (2025) https://doi.org/10.1108/TQM-02-2025-0107
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Research Article November 20 2025
Unveiling consumer adoption intentions towards AI-powered home appliances in emerging economy
Selim Ahmed; Dewan Mehrab Ashrafi; Rubina Ahmed; Musfiq Mannan Choudhury; Abdullah Al Masud; Rafiuddin Ahmed
The TQM Journal (2025) https://doi.org/10.1108/TQM-04-2025-0209
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Research Article November 20 2025
Transforming hospitality industry through innovation: the synergy of employee empowerment and quality management
Neha Khandelwal; Abhishek Sahu
The TQM Journal (2025) https://doi.org/10.1108/TQM-08-2024-0284
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Literature Review November 18 2025
Quality 4.0 in industrial organizations: challenges, benefits, and a research agenda
Saulo Ferraz Junior; Rodrigo Franco Gonçalves
The TQM Journal (2025) https://doi.org/10.1108/TQM-01-2025-0034
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Research Article November 13 2025
The impact of supply chain management efficiency on credit rating quality: the moderating role of economic policy uncertainty
Arash Arianpoor; Ahmad Abdollahi
The TQM Journal (2025) https://doi.org/10.1108/TQM-10-2024-0396
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Research Article November 10 2025
Digital transformation and sustainability in the automotive industry: key enablers for Industry 4.0 and circular economy
Vishal Ashok Wankhede; Rohit Agrawal; Kumar Srinivasan
The TQM Journal (2025) https://doi.org/10.1108/TQM-02-2025-0089
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Research Article November 3 2025
Healing from within: the role of workplace spirituality as a soft-TQM practice and emotional labour in healthcare
Sujla Dubey; Sarbjit Singh Bedi; Arun Arora
The TQM Journal (2025) https://doi.org/10.1108/TQM-06-2025-0370
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Research Article October 31 2025
Customer co-creation practices for service ecosystem multi-level well-being: evidence from e-commerce platforms in Vietnam
Thai-Doan Dang; Thi-Tuyet Tran; Manh-Tuan Nguyen
The TQM Journal (2025) https://doi.org/10.1108/TQM-11-2024-0430
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Research Article October 23 2025
Impact of dynamic pricing and driver behavior on service quality in ride-hailing operations: a study of Bangalore’s urban dynamics
Siva Kumar Pujari; Sangita Panda
The TQM Journal (2025) https://doi.org/10.1108/TQM-03-2025-0135
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Literature Review October 13 2025
The anatomy of human resource management (HRM) 5.0. A bibliometric review of practices and workforce skills
Nicola Capolupo; Gennaro Maione; Stefania Supino
The TQM Journal (2025) https://doi.org/10.1108/TQM-07-2025-0402
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Research Article October 13 2025
Improving educational quality: the role of quality 4.0 in higher education institutions
Vimal Kumar; Arpit Singh; Nagendra Kumar Sharma; Pratima Verma; Mahender Singh Kaswan
The TQM Journal (2025) https://doi.org/10.1108/TQM-12-2024-0527
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Research Article September 29 2025
Integrating lean and high-involvement HRM strategies in driving sustainability of family-owned businesses: using two-way SEM-ANN approach
Sajjad Ahmad Baig; Maryam Usmani; Fiza Amjad; Amin Ur Rahman; Muhammad Hashim
The TQM Journal (2025) https://doi.org/10.1108/TQM-09-2024-0364
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Research Article September 23 2025
Integrating Industry 4.0 tools into the Six Sigma DMAIC phases: a pathway to digital-driven quality improvement
Shivaprasad Channappagoudar; Shreeranga Bhat; E.V. Gijo
The TQM Journal (2025) https://doi.org/10.1108/TQM-04-2025-0247
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Research Article September 22 2025
Electronic validation systems as an aid to quality and regulatory compliance in the medical device and pharmaceutical industries
Olivia McDermott; Neasa Conroy; Aidan P. Toner; José Carlos Sá; M. Thenarasu; M.S. Narassima
The TQM Journal (2025) https://doi.org/10.1108/TQM-01-2025-0012
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Research Article September 16 2025
A dining table in ethnic food tourism: factors influencing coastal tourists' dining intentions in ethnic food restaurants in Bangladesh
Abdulla Al-Towfiq Hasan
The TQM Journal (2025) https://doi.org/10.1108/TQM-12-2024-0543
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Research Article September 15 2025
The role of streamer and live streaming characteristics in driving customer value and engagement
Hsin-Fan Chen; Ixora Javanisa Eunike; Do Thi Thanh Phuong; Adi Prasetyo Tedjakusuma; Andri Dayarana K. Silalahi
The TQM Journal (2025) https://doi.org/10.1108/TQM-12-2024-0497
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Research Article September 8 2025
The impact of TQM on quality performance: the mediating role of supply chain integration in manufacturing SMEs
Ehsan Masoudi; Arash Shahin
The TQM Journal (2025) https://doi.org/10.1108/TQM-02-2025-0069
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